The correct answer is:

✅ D) Opening balance + debit entries – credit entries

Explanation:
The outstanding balance in an account is calculated by:

[
\text{Outstanding Balance} = \text{Opening Balance} + \text{Debits} - \text{Credits}
]

• Debit entries: Charges added to the guest account

• Credit entries: Payments or adjustments made by the guest

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The correct answer is:

✅ D) Visitor's paid out

Explanation:
Visitor’s paid out refers to cash payments made by the hotel on behalf of the guest, such as paying for taxi, postage, or other incidental expenses.

• Commission voucher: Relates to commission earned by the hotel or agent

• Miscellaneous charge voucher: Records miscellaneous charges to guest account

• House limit: The maximum amount of cash the hotel keeps for small payments

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The correct answer is:

✅ A) Voucher

Explanation:
A voucher is a written statement or documentary proof of a financial transaction used in the front office to record payments, receipts, or other monetary activities.

• Ledger: A book or system for recording all financial transactions

• Folio: Guest account detailing charges and payments

• Journal: Chronological record of transactions before posting to ledger

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The correct answer is:

✅ D) Debit card

Explanation:
A debit card allows customers to access their own funds immediately and electronically from their bank account for purchases or withdrawals.

• Credit card: Allows spending on borrowed funds with later repayment

• Key card: Used to access hotel rooms

• Metro card: Used for public transport payments

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The correct answer is:

✅ B) Attitudinal complaint

Explanation:
An attitudinal complaint arises due to the behavior, attitude, or conduct of hotel staff towards guests.

• Service-related complaint: Due to delays or lapses in service

• Mechanical complaint: Due to equipment or facility malfunction

• Unusual complaint: Rare or exceptional issues

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The correct answer is:

✅ A) Message slip

Explanation:
A message slip is used to record messages received for a guest and ensure they are delivered accurately and promptly.

• Register slip: Used for recording entries in a register

• Log slip: Used for logging activities or events

• Complaint slip: Used to record complaints from guests

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The correct answer is:

✅ A) Rooming list

Explanation:
A rooming list is a document prepared for a group booking that contains the names of group members and their assigned room numbers.

• Allocation list: May refer to room assignments but not specifically with guest names

• Hot list: Typically a list of VIPs or important updates

• Reservation list: General list of bookings without room assignments

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The correct answer is:

✅ C) TAV (Travel Agent Voucher)

Explanation:
A FIT (Free Independent Traveler) guest usually settles their bill using:

• Cash ✅

• Cheque ✅

• Credit card ✅

TAV (Travel Agent Voucher) is generally used for group bookings or reservations made through travel agents, not for individual FIT guests.

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The correct answer is:

✅ B) Registration of Foreigners Rule 1992

Explanation:
According to the Registration of Foreigners (RoF) Rules, 1992, it is mandatory for hotel owners and managers to report details of all foreign guests to the authorities, such as the FRRO (Foreigners Regional Registration Office) or Local Intelligence Unit (LIU), for security and regulatory purposes.

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The correct answer is:

✅ B) Upselling

Explanation:
Upselling is the sales technique where a customer is encouraged to purchase a higher-priced item, a better version, or an additional related product, often at a discount or with added value.

• Upgrading: Moving the customer to a better service/product without necessarily selling more

• All selling: Not a standard term

• Underselling: Selling at a lower price than standard

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