JKSSB Hotel Management MCQs

Explanation

The correct answer is:

✅ B) Bundling

Explanation:
Bundling is a marketing strategy where a hotel offers a package combining one or more products or services (e.g., room + breakfast + spa) at a single price, often to enhance value and attract guests.

Explanation

The correct answer is:

✅ A) Guest loyalty

Explanation:
Guest loyalty refers to the emotional bond and preference a customer has for a business, leading them to choose the same hotel, brand, or service repeatedly over competitors.

Explanation

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✅ C) Write down the exact words of the caller

Explanation:
When receiving a bomb threat call, the person should:

• Stay calm and do not interrupt the caller.

• Write down the exact words and any details provided.

• Observe caller’s voice, background noise, and other clues.

This information is critical for law enforcement and safety procedures.

Explanation

The correct answer is:

✅ B) Master budget

Explanation:
A master budget is the comprehensive summary of all departmental budgets in an organization. It provides an overall financial plan for the entire organization for a specific period.

Explanation

Which among these is the advantage ofbudgetary control: A) Brings efficiency B) Establishes departmental responsibilities C) Acts as safety signal for management D) All of the above

Explanation

The correct answer is:

✅ D) Whitney system

Explanation:
Emerging trends in the Rooms Division include:

• Smart mobile keys – allowing guests to unlock rooms via smartphones

• Hotel chatbots – for guest assistance and service requests

• Digital concierge technology – enhancing guest experience

Whitney system is not an emerging trend in this context.

Explanation

The correct answer is:

✅ D) Halfday basis

Explanation:
Common types of timeshare ownership include:

• Fixed week – the same week every year

• Floating week – any week within a season

• Points club – points can be redeemed for stays at various properties

Halfday basis is not a recognized type of timeshare.

Explanation

RCI (Resort Condominiums International) was founded in the year 1974.

Explanation

The correct answer is:

✅ A) Exchange company offering vacation ownership

Explanation:
Interval International is a timeshare exchange company that allows owners of vacation properties to exchange their allotted time at one property for time at another property, facilitating vacation ownership exchanges.

Explanation

The correct answer is:

✅ D) Options A, B, C

Explanation:
Low demand tactics are strategies used to stimulate bookings during periods of low occupancy, including:

• Removing stay restrictions to make booking easier.

• Offering packages and special offers to attract guests.

• Encouraging upgrades to increase revenue per guest.

All these options are valid low-demand tactics.

Explanation

The correct answer is:

✅ C) Accident book

Explanation:
An accident book is maintained in organizations to record all details of accidents involving employees while performing their normal duties. This ensures proper documentation for safety and legal purposes.

Explanation

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✅ B) Achievement factor

Explanation:
The achievement factor measures the ratio of actual room revenue to potential room revenue, indicating how effectively a hotel is generating revenue compared to its maximum potential.

Explanation

The correct answer is:

✅ C) Rate spread

Explanation:
Rate spread is the difference between the potential average single room rate and the potential average double room rate. It helps hotels analyze pricing strategies for single vs. double occupancy.

Explanation

Let's calculate step by step:

Given:

• Rooms sold = 525

• Rooms with more than one person = 375

Multiple occupancy % formula:

[
\text{Multiple Occupancy %} = \frac{\text{Rooms with >1 person}}{\text{Total rooms sold}} \times 100
]

[
\text{Multiple Occupancy %} = \frac{375}{525} \times 100
]

[
\text{Multiple Occupancy %} = 0.714 \times 100 = 71.4%
]

✅ Answer: D) 71.4%

Explanation

The correct answer is:

✅ C) Market potential

Explanation:
Market potential refers to the maximum share of the market that a hotel can realistically capture under ideal conditions, based on demand, location, and competition.

Explanation

The correct answer is:

✅ B) ADR (Average Daily Rate)

Explanation:
ADR (Average Daily Rate) is calculated as:

[
\text{ADR} = \frac{\text{Net Rooms Revenue}}{\text{Number of Rooms Sold}}
]

It measures the average revenue earned per occupied room.

Explanation

The correct answer is:

✅ D) Wash factor

Explanation:
The wash factor refers to the removal or deletion of unnecessary or unused rooms from a group block to adjust the room inventory and avoid overbooking.

Explanation

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✅ A) Operating ratios

Explanation:
Operating ratios are a group of financial ratios used to analyze the efficiency and performance of hospitality operations, including revenue, cost, and profitability metrics.

Explanation

The correct answer is:

✅ D) Revenue Per Available Room

Explanation:
RevPAR (Revenue Per Available Room) is a key hotel performance metric calculated as:

[
\text{RevPAR} = \frac{\text{Total Room Revenue}}{\text{Total Available Rooms}}
]

It measures the revenue generated per available room, regardless of occupancy.

Explanation

The correct answer is:

✅ A) Multiple occupancy %

Explanation:
Multiple occupancy percentage is calculated as:

[
\text{Multiple Occupancy %} = \frac{\text{Number of rooms occupied by more than one guest}}{\text{Total number of rooms occupied}} \times 100
]

It measures how many rooms house more than one guest.

Explanation

The correct answer is:

✅ D) All of the above

Explanation:
When posting no-show charges, the night auditor must ensure:

• The reservation was guaranteed (e.g., with a credit card or deposit).

• The guest never checked in.

• There is no duplicate reservation to avoid overcharging.

All these checks are essential for accurate billing.

Explanation

The correct answer is:

✅ B) Audit trail

Explanation:
An audit trail is an organized sequence of source documents that records every step in the processing of a transaction, allowing verification and tracking of all financial activities.

Explanation

The correct answer is:

✅ A) Hubbart formula

Explanation:
The Hubbart formula is considered a bottom-up approach to room pricing because it starts with the hotel’s costs, desired profit, and occupancy levels to determine the minimum room rate, rather than relying on market rates or competitors.

Explanation

The correct answer is:

✅ D) All of the above

Explanation:
The daily operations report may be referred to as the Manager’s Report, Daily Report, or Daily Revenue Report, as it summarizes the hotel’s daily financial and operational activities for management review.

Explanation

The correct answer is:

✅ C) Reconciliation of room status discrepancies

Explanation:
The primary objective of a front office audit is to ensure that all room statuses, charges, and postings are accurate. Reconciling room status discrepancies between the front office, housekeeping, and the system is crucial to maintain accounting accuracy and operational integrity.

Explanation

The correct answer is:

✅ D) All of these

Explanation:
Room rates in hotels can be established using multiple approaches:

• Market condition approach – based on demand, competition, and season.

• Hubbart formula – a cost-based pricing method considering expenses, desired profit, and occupancy.

• Rule of thumb approach – using general industry guidelines or percentages.

All these methods are valid for setting room rates.

Explanation

The correct answer is:

✅ A) Late charge

Explanation:
A late charge is a transaction that arrives after the guest has checked out and is posted to the guest’s folio retroactively, such as a minibar or restaurant bill not recorded during the stay.

Explanation

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✅ B) An account allowance

Explanation:
An account allowance is a reduction in the guest’s folio granted by the hotel as compensation for inconvenience or service issues, such as noise, room defects, or delays. In this case, INR 1500/- was deducted as an allowance.

Explanation

The correct answer is:

✅ A) Transposition error

Explanation:
A transposition error occurs when digits in a number are reversed, e.g., entering 53 instead of 35. This is a common accounting or data entry mistake.

Explanation

The correct answer is:

✅ B) Upselling

Explanation:
Upselling is a sales technique in which a guest is encouraged to purchase a higher-priced room or service than originally reserved, highlighting its features, benefits, and suitability to the guest’s needs.